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Customer Responses to Our Online Travel Services

Here is the first of many responses in a list:

Sent: Wednesday, June 09, 2010 12:24 AM
Subject: Re: Travel Booking Status

Thank you for this very fair adjustment and 
helpful information. We will go out of our 
way to use and recommend you in the future 
based on this experience. Thank you and you 
please have a great day too.
 
Sincerely,
 
Dr. Martin Ramey

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From: David Taylor 
Posted: Saturday, April 3, 2010 12:20 PM
Subject: Recent travels using Airgorilla.com

Recently I used your website to buy my airline
tickets. I don't travel by air regularly and was not
sure what to expect. We completed our travels this
past weekend and thanks to your site we had the trip
of a lifetime. Thanks Airgorilla.com for giving us
professional service and the best price available. I
am looking forward to my next big trip and
Airgorilla.com will definitely be my travel agent of
choice.

David Taylor
Meraux, LA

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From: Tina
Sent: Monday, September 14, 2009 12:24 PM
Subject: Thanks!

To Whom it May Concern:
 
I just wanted to write to let you know that I 
had just had a problem and I spoke with Marci 
at extension 1150 and she was wonderful!! She 
was so helpful and friendly. I would now always 
use your guys just because of her. It's so 
nice in this day and age to get someone so 
helpful on the phone. I truly felt like she 
was really doing everything she possibly 
could to help me. I will be sure to tell all 
my friends of her most helpful service! 
Thank you!
 
Tina (Christine) Tyler (from Massachusetts)

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From: Stefanie Howorun 
Posted: June 23, 2009
Subject: Incredible Experience!!

I just wanted to thank you for the positive 
experience I had with your company. I made an 
error in booking my flight last night and your 
customer service agent Cheryl was incredible 
today!

Not only was she very kind and polite she 
also fixed my flight problem and then spent 
several hours looking for the best flight deal 
for me for my new flight!!

Your company has the best prices out there and 
by far the best customer service I have ever 
experienced!

Thanks again Cheryl, you were amazing!!

Stefanie and Daniel
 
P.S Without a doubt I will recommend you guys to 
everyone I know!

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From: "lwarwaruk"
To: 
Posted: March 11, 2009
Subject: Re: FLIGHT INFORMATION CHANGE

You guys are right on the bit! I'll be getting back to you some time later 
also, as we will need to book a flight for the end of May from Helsinki to 
Lviv in Ukraine. But I'll wait until our Canadian dollar catches up, or even 
surges by the American. Isn't it crazy what's going on!

By the way, you saved our bacon in June of 07 when you e-mailed us in Oulu, 
Finland about a time change on our return flight from Helsinki to Frankfurt.

Larry W

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From: Connie Bell 
To: AirGorilla 
Posted: March 4, 2009
Subject: feedback

Hello!

I just wanted to say that I really appreciate how helpful Ceasar 
was today when i called. He was super nice and very understanding. 
This was such a great experience (with customer service).... 
I am just blown away with how nice he was! 

thank you so much :) (and happy holidays)
Constance Bell

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From: lmckelvie 
To: AirGorilla 
Sent: Friday, December 05, 2008 9:06 AM
Subject: [RE]YJD4VW

I just wanted to let you know I was very happy with your company 
and had only good experiences dealing with customer service. 
I will definitely be using you again and recommending you!
 
Leah

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From: 
Sent: Monday, January 4, 2009 9:11 PM
Subject: thank you
 
> Thank you for such great service. I checked everywhere
> for a reasonable price to the uk and found you to be
> the lowest. My tickets arrived shortly after my order
> was placed even though I booked last minute. I will
> definitely recommend you to friends and family.
>
> Thanks again,
> Leanne Schmitt
>

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From: tammy harris 
Sent: Friday, August 09, 2008 9:56 AM
Subject: Thank you so much.....

I just wanted to thank you for your patience and dedication. 

Thank you and have a great day!
					
Tammy

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From: ...@aol.com 
Sent: Friday, September 13, 2008 6:41 AM
Subject: Re: Need to change departure - H Karl

> Thank you very much David for your help,
> I was at the Virgin counter at JFK and they changed the ticket. I really
> appreciate your help and will recommend your company to all of my friends
> and coworkers.
>
> A grateful HL

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> From: "steve dale" (...@cableinet.co.uk)
> Sent: Saturday, January 26, 2009 2:52 AM
> Subject: FeedBack 
> 
> I just recieved my tickets for the trip by post. I must tell you
> how delighted I am by the efficiency and speed of your service. 
> I will certainly use it again. Thank you.
> 
> Steve

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> From: (....@juno.com)
> Sent: Friday, January 25, 2008 2:55 PM
> Subject: FeedBack 
> 
> Hey,
> 
> This is the greatest website to find really low fares! I would 
> give this website to anyone who wants a cheap fare. It undercuts 
> ALL other websites I have ever seen!  THANKS CATD!
> 
> Steve

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> From: "Welch, Aaron (CCI-Phoenix)" ...
> Sent: Wednesday, February 06, 2007 9:16 AM
> Subject: RE: Airline had changed price; please advise
> 
> Thanks For the information, I think I will cancel this order, your site has
> other flights through Delta Airlines that are very comparable to our first
> attempt.  So I will be using you.  The information you have given me
> is very helpful and appreciated.  I will be sure and pass along your web
> site to friends and co-workers that may need to book flights in the future.
> 
> Thanks Again
> Aaron Welch

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From: "jwwalker" 
Sent: Friday, March 07, 2007 12:47 PM 

> Thanks for your very quick response.
> I'll be sure to recommend you to colleagues & friends.
> 
> John Walker
> 
> M.Sc Student
> Division of gastroenterology
> Department of Medicine
> University of Alberta

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From: "Terri Spring"
Sent: Wednesday, March 05, 2007 3:39 PM 

> Thank you, I believe you have answered my questions quite efficiently & I
> appreciate the fast response.
> 
> Regards, Terri

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From: Katie Stuart 
Sent: Thursday, February 20, 2007 11:42 AM 
Subject: Re: Electronic tickets - Nicholls /SB 

Hi David, 

Thanks alot for your help. I tried to book my ticket through many
online companies, and yours was definitely the best. 

all the best, 

katie

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From: 'Chuck Linn'
Sent: Wednesday, February 12, 2007 3:46 PM 
Subject: Re: Ticket generated two codes - Linn 

David C. 

Thank you. You've done a good job and I appreciate it. 

Chuck Linn 
Feb 12, 03 

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From: "Christine Metti"
Sent: Sunday, February 02, 2007 6:51 PM 
Subject: ATTN: David C. 

> Hello,
> 
> I just want to quickly thank you for all of your help this past Friday. 
> Later in the afternoon I was able to get through to the virtuallythere.com 
> site and receive my advanced itinerary. I also appreciate the phone call to 
> let me know it should be up and running. I am quite please with the quick, 
> efficient results after speaking with you.
> 
> Thank you again,
> Christine Metti
> 

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From: "Hernandez H" 
Sent: Wednesday, January 22, 2003 6:55 PM 
Subject: Re: Flights from Lansing to Leon 

> Thank you very much for your response. You got me for a customer. Hector
> Hernandez

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From: Jessica Larson 
Sent: Sunday, January 05, 2007 7:27 PM 
Subject: Thank you 

Thank you for taking the time to help correct my billing address 
and so far your service has been great! Thanks for making 
planning our trip that much easier!

Happy New Year to you as well. 
Sincerely,

Jessica Larson 

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From: David Mulholland
Sent: Friday, December 20, 2006 4:26 AM
Subject: Re: HELP - I made reservations - Mulholland

>
> Thank you for your response. I didn't respond sooner because I've 
> been away on business. I got the phone # ....... from the web site 
> indicate on the auto-response and everything was taken care of.
> I want to express my appreciation of the way this was handled.
> I will have not problem using your site again in the future.
>
> Again
> Thank you, Dave
>

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From:  'Carolyn'
Sent: Thursday, October 24, 2006 6:10 PM 
Subject: Re: Thankyou and your airfare - Forrester - YMGHK6 

> Thanks David for your informative note,
> 
> I have already passed on your website to a friend today. She was 
> appreciative! How could anyone forget you guys! :)
> 
> Sincerely,
> 
> Carolyn F
> 

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From: "Carl & Monica Walker" 
Sent: Tuesday, October 22, 2006 8:21 PM 
Subject: RE: Your airfare question - Walker - ZYA9FD 

> Thank you very much for your prompt response, Mr. C! That makes a
> company a very good company. Now, we understand.
> 
> 
> Sincerely:
> Monica Walker

Thank you for visiting our website.

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