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Customer Responses to Our Online Travel Services

Here is the first of many responses, from San Pedro, California:

----- Original Message -----
From: 
Sent: Monday, April 4, 2007 9:11 PM
Subject: thank you
 
> Thank you for such great service. I checked everywhere
> for a reasonable price to the uk and found you to be
> the lowest. My tickets arrived shortly after my order
> was placed even though I booked last minute. I will
> definitely recommend you to friends and family.
>
> Thanks again,
> Leanne Schmitt
>

Here is a customer we talked to for quite a while, answering her multiple
requests for extra assistance:

----- Original Message ----- 
From: tammy harris 
Sent: Friday, August 09, 2006 9:56 AM
Subject: Thank you so much.....

I just wanted to thank you for your patience and dedication. 

Thank you and have a great day!
					
Tammy

Here are some kind words from Helmut Karl:

----- Original Message -----
From: ...@aol.com 
Sent: Friday, September 13, 2006 6:41 AM
Subject: Re: Need to change departure - H Karl

> Thank you very much David for your help,
> I was at the Virgin counter at JFK and they changed the ticket. I really
> appreciate your help and will recommend your company to all of my friends
> and coworkers.
>
> A grateful HL
>

Here is another of our feedbacks to show you:

> From: "steve dale" (...@cableinet.co.uk)
> Sent: Saturday, January 26, 2006 2:52 AM
> Subject: FeedBack 
> 
> I just recieved my tickets for the trip by post. I must tell you
> how delighted I am by the efficiency and speed of your service. 
> I will certainly use it again. Thank you.
> 
> Steve

We almost don't want to list the next one, because it is so positive
so positive you might think we wrote ourselves as an advertisement,
but it is for real and it is from Steve Gilley in Brazil:

> From: (....@juno.com)
> Sent: Friday, January 25, 2006 2:55 PM
> Subject: FeedBack 
> 
> Hey,
> 
> This is the greatest website to find really low fares! I would 
> give this website to anyone who wants a cheap fare. It undercuts 
> ALL other websites I have ever seen!  THANKS CATD!
> 
> Steve

Here is another customer who was happy how we helped him.
The airline claimed they had changed the price right before the
booking was made on our web site. All travel agencies run into
this problem with airlines. Here is his reply:

> From: "Welch, Aaron (CCI-Phoenix)" ...
> Sent: Wednesday, February 06, 2002 9:16 AM
> Subject: RE: Airline had changed price; please advise
> 
> Thanks For the information, I think I will cancel this order, your site has
> other flights through Delta Airlines that are very comparable to our first
> attempt.  So I will be using you.  The information you have given me
> is very helpful and appreciated.  I will be sure and pass along your web
> site to friends and co-workers that may need to book flights in the future.
> 
> Thanks Again
> Aaron Welch

Feedback from: John Walker

----- Original Message ----- 
From: "jwwalker" 
Sent: Friday, March 07, 2003 12:47 PM 

> Thanks for your very quick response.
> I'll be sure to recommend you to colleagues & friends.
> 
> John Walker
> 
> M.Sc Student
> Division of gastroenterology
> Department of Medicine
> University of Alberta

Feedback from: Terri Spring

----- Original Message ----- 
From: "Terri Spring"
Sent: Wednesday, March 05, 2003 3:39 PM 

> Thank you, I believe you have answered my questions quite efficiently & I
> appreciate the fast response.
> 
> Regards, Terri

Feedback from: Katie Stuart

----- Original Message ----- 
From: Katie Stuart 
Sent: Thursday, February 20, 2003 11:42 AM 
Subject: Re: Electronic tickets - Nicholls /SB 

Hi David, 

Thanks alot for your help. I tried to book my ticket through many
online companies, and yours was definitely the best. 

all the best, 

katie

Feedback from: Chuck Linn

----- Original Message ----- 
From: 'Chuck Linn'
Sent: Wednesday, February 12, 2003 3:46 PM 
Subject: Re: Ticket generated two codes - Linn 

David C. 

Thank you. You've done a good job and I appreciate it. 

Chuck Linn 
Feb 12, 03 

Feedback from: Christine Metti

----- Original Message ----- 
From: "Christine Metti"
Sent: Sunday, February 02, 2003 6:51 PM 
Subject: ATTN: David C. 

> Hello,
> 
> I just want to quickly thank you for all of your help this past Friday. 
> Later in the afternoon I was able to get through to the virtuallythere.com 
> site and receive my advanced itinerary. I also appreciate the phone call to 
> let me know it should be up and running. I am quite please with the quick, 
> efficient results after speaking with you.
> 
> Thank you again,
> Christine Metti
> 

Feedback from: Hector Hernandez

----- Original Message ----- 
From: "Hernandez H" 
Sent: Wednesday, January 22, 2003 6:55 PM 
Subject: Re: Flights from Lansing to Leon 

> Thank you very much for your response. You got me for a customer. Hector
> Hernandez

Thanks from: Jessica Larson

----- Original Message ----- 
From: Jessica Larson 
Sent: Sunday, January 05, 2003 7:27 PM 
Subject: Thank you 

Thank you for taking the time to help correct my billing address 
and so far your service has been great! Thanks for making 
planning our trip that much easier!

Happy New Year to you as well. 
Sincerely,

Jessica Larson 

Feedback from: David Mulholland

----- Original Message -----
From: David Mulholland
Sent: Friday, December 20, 2002 4:26 AM
Subject: Re: HELP - I made reservations - Mulholland

>
> Thank you for your response. I didn't respond sooner because I've 
> been away on business. I got the phone # ....... from the web site 
> indicate on the auto-response and everything was taken care of.
> I want to express my appreciation of the way this was handled.
> I will have not problem using your site again in the future.
>
> Again
> Thank you, Dave
>

Feedback from: Carolyn F.

----- Original Message ----- 
From:  'Carolyn'
Sent: Thursday, October 24, 2002 6:10 PM 
Subject: Re: Thankyou and your airfare - Forrester - YMGHK6 

> Thanks David for your informative note,
> 
> I have already passed on your website to a friend today. She was 
> appreciative! How could anyone forget you guys! :)
> 
> Sincerely,
> 
> Carolyn F
> 

Thanks from Carl and Monica

----- Original Message ----- 
From: "Carl & Monica Walker" 
Sent: Tuesday, October 22, 2002 8:21 PM 
Subject: RE: Your airfare question - Walker - ZYA9FD 

> Thank you very much for your prompt response, Mr. C! That makes a
> company a very good company. Now, we understand.
> 
> 
> Sincerely:
> Monica Walker

Thank you for visiting our website.




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